Vial

Support

Questions, bugs, or a fragrance the scanner keeps missing? Email us and a real person will reply.

Contact

hadger.support@gmail.com

Common questions

Where is my collection stored? Only on your iPhone. There is no account and no cloud, so remember to keep a device backup if your data matters to you.

Does the label scan need the internet? No. Scanning runs on your device. The only network call Vial makes is to read the weather for the daily pick, and it sends nothing about you.

How do I manage or cancel Vial Pro? In Settings, tap your Apple ID, then Subscriptions. Lifetime is a one-time purchase and does not renew.

How do I restore a purchase? Open the paywall and tap Restore Purchases.